Managing churn - a call center example

A typical call center have 100 to a few 1000 users, due to the nature of the business it is common that the staff turn-over is significant, in some cases users are added and removed on a daily basis. The usual way to implement account management is that the local hiring manager makes requests for accounts for new employees, as these requests take a few days to process - in between he uses a number of anonymous accounts temproarily to bridge the time gap.

The moving user

Of all changes to user access rights the most difficult one to deal with for most enterprises is the moving user. When a user moves, unlike when starting or quitting, there are no natural "triggers" in the organization to manage the removal of user authorizations. In these cases AmazingPorts makes management much simpler as any authorizatoin always expire in due time. This timeout parameter can be adapted to use every organizations apetite for risk.

AmazingPorts thereby reduces the risk of authorization accumulation and